RETURN POLICY
RETURN. REPLACEMENT & REFUND POLICY
Thank you for shopping with Pal’s Factory
Due to the nature of food products, we do not accept returns once an order has
been delivered. However, if there is an issue with your order, we are here to help.
REPLACEMENT POLICY
We offer a replacement if:
- The product is damaged during transit.
- The product received is defective.
- You receive the wrong produch.
- Any item is missing from your order.
- To request a replacement, please contact us within 7 days of delivery and Your order number.
- A Clear photo or video of the issue
The original invoice or proof of purchase. - Once our team reviews and verifies the claim, a replacement will be arranged at
no gaitional cost
REFUND POLICY
Refunds may only be considered in exceptional cases where a replacement
cannot be provided. Any approved refund will be processed to the original
payment method within 7-10 working days.
Shipping and delivery charges are non-refundable
CANCELLATION POLICY
Orders can be cancelled before they are dispatched from our warehouse.
Once an order has been shipped, it cannot be cancelled.
CLAIMS WE CANNOT ACCEPT
Unfortunately, we cannot process replacement or refund requests if:
- The request is made more than 7 davs after deliverv.
- The product has been opened, consumed, or used.
- Tho groduct has been tambered with or damaged after delivery.
- The issue is reported without sufficient proof of purchase or photographic
evidence.
CONTACT US
If you nave any questions regarding your order, please contact us:
WhatsApp: 0307-8887252
Email: palsfactory7257@gmail.com
Our customer support team will be nappy to assist you
We’re always happy to hear from you. Whether you have a question, suggestion, or feedback, our team is here to help and support you.
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© Copyright, Pal’sfactory 2026.